IMPRINT: 
James-Alexander Dewhirst-Prineas • C/O DESIGNERDOCK • Bergmannstrasse 102 • 10961 Berlin • Tel. +49 30 69 59 66 15 • Fax. +49 30 69 59 66 12
CANCELLATION POLICY:
If you wish to cancel your order, you are able to do so by notifying customer services prior to receiving your delivery or within the seven day period that follows.
Customer Services: james@kythera-family.net
If your order has not yet been despatched we will immediately cancel delivery and arrange a full refund that will reach you within 21 days. If your order has already been despatched, please follow our Returns Policy.
RETURNS & REFUND POLICY:
If you are not completely satisfied with your purchase, you may return it to us in its original condition for a complete and immediate refund, within 30 days of receipt. This refund will cover the initial cost of the items purchased, but not any delivery charges incurred by you on returning the product/s to us. If the item/s returned are not received in their original condition, i.e. they are returned incomplete or damaged, a refund will not be issued.
If the item is damaged when it reaches you or we have supplied you with the incorrect product, our customer service team will arrange a replacement, If after your order has been despatched, you wish to cancel because you no longer require the products purchased, please send the goods back to us at your own expense. When they are received back in their original condition we will provide a full refund on the product of your original order only. 
Please allow up to 21 days for a refund. Please allow 10 days for a replacement. Damaged or faulty items will be replaced immediately when you contact us.